Since ReQuest is web-based, citizens do not need to install an application on their device. By setting up their location, the user can add a complaint anywhere in the administrative territorial unit as long as they have an existing internet connection. To keep citizens informed on their submissions, we use a secure and efficient free email validation method.
The application features a comprehensive administration panel that supports multiple administrator roles, each with customized access levels. It facilitates the efficient handling of user complaints by assigning and routing them to the appropriate departments for action while maintaining a direct communication channel with the complaint's author. Additionally, it offers the ability to generate detailed reports, providing insights into complaint types, volumes, resolution methods, and resolution times.
In ReQuest, complaint categories are configurable and may include anything from stray animals to roads, sewage, green spaces, public order, parking, public transport and many more. Citizens can explore the complaints other users add on the map, and see comprehensive details like description, category, and status. (user data remains confidential while using ReQuest)
Modern communities want to avoid endless paperwork and delayed responses when communicating with local authorities. They prefer to escalate concerns directly and confidently and communicate real issues that affect their quality of life. On the other hand, local authorities want to foster interaction among community members, mobilizing them for various local activities and collecting valuable contacts from civic-minded individuals. ReQuest satisfies these needs for both citizens and authorities.
